Answers to your questions

A VPN (Virtual Private Network) is a technology that creates an encrypted connection between your device and our server. All your data passes through this secure "tunnel", which ensures:

• Privacy — your internet provider does not see which sites you visit
• Security — your data is protected from interception
• Anonymity — your real IP address is hidden
• Bypassing blocks — access to blocked resources

NvoVPN works on the AmneziaWG protocol (WireGuard with traffic masking) and VLESS/Reality (stealth mode): if a provider blocks AmneziaWG, the app switches to VLESS/Reality automatically.

NvoVPN has two protocols, and you usually don't need to choose between them manually — the app switches on its own.

AmneziaWG:

• What it is: WireGuard with packet masking — the same modern cryptography, but the traffic does not look like a VPN
• Speed: high, with fast reconnection when the network changes
• Recommended for: most networks where VPNs are not deliberately blocked

VLESS/Reality (stealth mode):

• What it is: the traffic looks like a regular HTTPS connection
• Reliability: works where a provider cuts VPN protocols (DPI)
• Recommended for: mobile internet and providers with strict filtering

The NvoVPN app switches from AmneziaWG to VLESS/Reality on its own if a provider blocks the connection; you can also turn on stealth mode manually. NvoVPN does not use OpenVPN or IKEv2.

A decrease in speed can occur for several reasons:

1. Distance to server: The further away the server, the greater the latency. Select the nearest servers.
2. Server load:During peak hours, servers may be overloaded.
3. Your Internet connection:A VPN cannot increase your base speed.
4. Encryption protocol:Some protocols are faster than others.
5. ISP restrictions: Some ISPs limit VPN traffic.

Tips for maximum speed:

• Use the AmneziaVPN protocol
• Connect to the nearest server
• Avoid peak hours (19:00-23:00)
• Disable functions like "Kill Switch" if not needed

Setting up a VPN on your router protects all devices on the network at the same time:

Supported routers:

• ASUS (Merlin/Stock firmware)
• TP-Link with OpenWRT
• MikroTik
• DD-WRT compatible
• GL.iNet

Basic steps:

1. Download the AmneziaVPN configuration from your personal account
2. Log into your router's control panel (usually 192.168.1.1)
3. Find the VPN/AmneziaVPN section
4. Import the configuration file
5. Activate the connection
6. Reboot your router

Advantages of router VPN:

• Protection of all devices (IoT, smart home)
• No need to configure each device separately
• Works even with devices without VPN support
• Permanent connection

Kill Switch is a security feature that blocks all Internet traffic when the VPN connection is lost.

How it works:

1. VPN connection is active - traffic is flowing normally
2. VPN connection is interrupted
3. Kill Switch instantly blocks the Internet
4. Your data is not exposed to the open network
5. The Internet is resumed only after the VPN is restored

When it's critical:

• Torrents: Protects against real IP leakage
• Banking:Prevents the interception of financial data
• Working with confidential information
• In censored countries:Hide the fact of using a VPN

NvoVPN Kill Switch is enabled by default for your security.

Some websites block VPN connections for the following reasons:

Main reasons for blocking:

• Geo-restrictions: Websites detect the country by IP and block VPN servers
• Anti-bot systems: Cloudflare and other systems see a shared IP
• Banking systems: Banks block suspicious IP addresses
• Streaming services: Netflix and Hulu fight against bypassing geo-blocks

What helps in NvoVPN:

• Another server: each server has its own IP address — a site that blocked one may open through another
• Servers marked "Streaming": they are checked every day for whether video services open (the list is on the status page)
• Stealth mode (VLESS/Reality): disguises VPN traffic as regular HTTPS
• Automatic protocol switching: the app switches from AmneziaWG to VLESS/Reality on its own if a provider blocks the connection

If a website does not work, try:

1. Switching the server
2. Turning on stealth mode
3. Clearing the browser cache and cookies
4. Temporarily disabling browser extensions

Split Tunneling is a feature that sends only part of the traffic through the VPN and the rest directly — for example, the browser through the VPN and a banking app without it.

The NvoVPN apps do not have split tunneling: when the VPN is on, all of the device's traffic goes through it.

If a website or app does not work through the VPN:

• Turn the VPN off while you sign in to the banking app or website
• Choose another NvoVPN server — each server has its own IP address

In NvoVPN, each server has its own IP address, and it is shared by everyone connected to that server. NvoVPN does not offer dedicated (static) IP addresses "just for you" — neither in its plans nor as a separate service.

How this differs:

• Shared server IP (as in NvoVPN): it is harder to single you out among other users; to change your IP, connect to another server
• Dedicated IP (offered by some other services for an extra fee): the address belongs to one customer — convenient for corporate allowlists and servers, but such an address is easier to link to you

If you need a permanent personal IP (a work allowlist, access to your own server), NvoVPN is not suitable for that.

A VPN protects your own IP address from DDoS attacks: in games, calls and streams, other participants see the IP of the NvoVPN server rather than yours, so they cannot attack your connection directly.

What this gives you:

• Hiding your real IP: attackers see only the IP of our server, not your address
• Protection in games and streams: your home IP is not visible to other players and viewers

If the server you are connected to works poorly, choose another one in the app. A VPN does not protect websites and game servers that you host yourself — they need separate protection from your hosting provider.

Check that your VPN works in 5 simple steps:

Quick check:

• IP address: Go to whatismyipaddress.com — it should show the server's IP, not yours
• DNS leak: Check at dnsleaktest.com — your provider's DNS servers should not appear
• WebRTC leak: Check at browserleaks.com/webrtc
• Speed: Test at speedtest.net with and without the VPN
• Geolocation: Make sure websites see the country of the selected server

In the NvoVPN app:

• Stealth mode: Settings → Stealth mode (Off / Auto / Always on); on the main screen — "Poor connection? →"
• Kill Switch (Windows and macOS): in the settings — blocks the internet if the VPN connection drops

The app has no built-in leak test — use the websites listed above.

What to do if you find a leak:

• Reconnect to another server
• Turn on the Kill Switch if it is off (on a computer)
• Update the app to the latest version
• Contact support

Installation takes about three minutes:

Method 1: Official app (recommended)

1. Download the NvoVPN-Windows.exe installer from our website
2. Run the installer and follow the instructions (if a blue SmartScreen window appears — "More info" → "Run anyway")
3. Launch the app and sign in with your account
4. Tap the shield to connect

Method 2: Manual setup with a file

1. In your account, open "Connection" → "Manual" and download the AmneziaWG configuration file (.conf)
2. Import the file into the AmneziaWG client
3. Turn on the tunnel

Windows features:

• Auto start: enabled in the app settings
• Kill Switch: in the settings, Soft and Strict modes
• Tray icon: control from the system tray

Requirements: Windows 10 or 11, 64-bit.

You can install the NvoVPN app for Android from Google Play or directly as an APK file from our website.

From Google Play:

1. Open NvoVPN on Google Play and tap “Install”.
2. Open the app and sign in to your NvoVPN account.
3. Allow the app to create a VPN connection — Android asks this once.
4. Choose a server and tap “Connect”.

As an APK (if Google Play is unavailable):

1. Download the APK from our website — it is the current version of the app.
2. Open the downloaded file. If Android asks, allow installation from this source (your browser or file manager).
3. Install the app, launch it and sign in.

Android specifics:

• Bypassing blocks: if your provider cuts the regular connection, the app switches to stealth mode on its own.
• Always-on VPN: in Android settings (“Network & internet” → “VPN” → NvoVPN) you can enable a permanent connection.
• Updates: the Google Play version updates automatically; the APK has to be updated manually by downloading a new file from the website.

Requirements: Android 9.0 or later.

The NvoVPN app for iPhone and iPad is on the App Store. Requires iOS 15 or later.

Option 1 — the NvoVPN app:

1. Install NvoVPN from the App Store.
2. Sign in with the same account you use on the website.
3. Allow iOS to add the VPN configuration and tap the big button.

Option 2 — AmneziaVPN:

1. Install AmneziaVPN from the App Store (free, no sign-up needed).
2. Sign in to your NvoVPN account and tap “Create configuration” for your iPhone or iPad.
3. Tap “QR code” if you opened the account on a computer, or the “AmneziaVPN” button to download the configuration file straight to your phone.
4. In AmneziaVPN tap “+”: scan the QR code from the computer screen or open the downloaded file (Files app → Share → AmneziaVPN).
5. Allow iOS to add the VPN configuration and tap “Connect”.

Option 3 — Stealth mode (if the other options are blocked):

1. Install v2RayTun from the App Store.
2. In your account open Stealth mode and tap the “Подключить в один тап (v2RayTun)” button (connect in one tap) — the servers are added to v2RayTun automatically. From a computer, scan the QR code on that page.
3. Pick a server in v2RayTun and turn the connection on.

Good to know:

• One account works on all your devices within your plan’s device limit.
• If the connection fails, contact support — we will send you a ready configuration.

Requirements: AmneziaVPN runs on iOS 16 or later.

Installation on a Mac takes about three minutes:

1. Download the NvoVPN-macOS.dmg image from our website (the app is not in the Mac App Store)
2. Open the .dmg and drag NvoVPN to the Applications folder
3. Launch the app and sign in with your account
4. On the first connection, allow the network extension: System Settings → General → Login Items & Extensions → Network Extensions → turn on NvoVPN

macOS features:

• Menu bar icon: control from the top bar
• Kill Switch: in the app settings
• Processors: Intel and Apple Silicon

Requirements: macOS 12 Monterey or later.

One NvoVPN account works on several devices at the same time:

• Plans from 1 month: up to 5 devices
• 3-day plan: 2 devices

How to add a device:

1. Install the NvoVPN app on the new device
2. Log in with the same account (email, Google, Apple or a passwordless code)

Tip: to protect all home devices at once, set up NvoVPN on your router.

Switching servers takes a few seconds:

In the app:

1. Open the NvoVPN app
2. On the main screen, tap the name of the current server
3. Choose another country or city from the list
4. The app reconnects automatically

In your account (router and manual setup):

1. Log in to your account on the website
2. Go to the "Servers" section
3. Choose the server you need and get its configuration

Tips for choosing a server:

• For speed: the one geographically closest to you
• For streaming: servers marked "Streaming" (currently the Netherlands and Germany)
• For bypassing blocks: stealth mode (VLESS/Reality) — available on all servers
• For Russian services from abroad: servers in Russia (Saint Petersburg)

Automatic selection:

• "Auto" mode: the app picks a working server and protocol by itself; if a server stops responding, "Auto" switches to another one

NvoVPN has servers in the Netherlands, Germany, France, the USA, Russia, Belarus, Kazakhstan and Kyrgyzstan. Their current state is on the Server status page.

NvoVPN supports several types of auto-connection:

1. Automatic connection at system startup

• Windows/macOS: In the application settings, enable "Run with system"
• Android:In Android settings: Network → VPN → Always-on VPN
• iOS:In the application: Settings → Auto-connect

2. Auto-connect to unsecured networks

• Automatically connects when connected to public WiFi
• Identifies home/trusted networks
• Exceptions can be configured

3. Automatic connection according to schedule

• Connect every day at a certain time
• Only on weekdays
• When certain applications are launched

4. Auto-connection by geolocation

• When leaving home/office
• When entering certain areas

Settings in the application:

1. Open the NvoVPN app
2. Go to Settings → Auto-connect
3. Select the options you want
4. On Android/iOS, give the necessary permissions

If the VPN does not connect, check the following:

1. Account issues:

• Subscription has ended: Check the status in your account
• Device limit reached: Remove devices you no longer use in your account

2. Network issues:

• Firewall/antivirus: Add exceptions for NvoVPN
• Provider blocks VPN: Turn on stealth mode (on the main screen — "Poor connection? →")
• Internet problems: Check that the internet works without the VPN

3. Device issues:

• Outdated app: Update to the latest version
• Conflicting VPNs: Turn off other VPN apps — NvoVPN does not connect on top of another VPN
• Insufficient permissions: Run as administrator
• Mac: Allow the NvoVPN network extension in System Settings

Step-by-step solution:

1. Restart your device and router
2. Update the app to the latest version
3. Try another server or keep "Auto"
4. Turn on stealth mode (VLESS/Reality)
5. Temporarily disable your antivirus/firewall
6. Use mobile internet to check

If the problem persists, contact support and attach the connection logs (Settings → Logging).

You do not need to transfer settings — the subscription is tied to your NvoVPN account:

1. Install NvoVPN on the new device
2. Sign in with the same account (email and password) or with a sign-in code from your account
3. Tap the shield to connect

If the device limit is reached, remove the old device in your account (the "Devices" section). The app has no settings export or cloud sync — the options you need (stealth mode, Kill Switch, auto start) take a minute to turn on again.

Where ordinary VPNs are blocked, NvoVPN works on two protocols:

Stealth mode (VLESS/Reality):

• What it is: VPN traffic disguised as ordinary HTTPS
• How to turn it on: in the app or in your account; in "Auto" mode the app switches the protocol by itself
• Where it is available: on all NvoVPN servers

AmneziaWG:

• What it is: obfuscated WireGuard — NvoVPN's main protocol
• If it does not connect: turn on stealth mode or choose another server

Before your trip:

1. Install the app before entering the country
2. Check that it connects in stealth mode
3. Save the support contacts offline

NvoVPN servers are in the Netherlands, Germany, France, the USA, Russia, Belarus, Kazakhstan and Kyrgyzstan. If you cannot connect on your network, write to support — we will pick a server and protocol for you.

Support is available 24/7.

Payment methods on the website:

• Bank card
• Cryptocurrency: USDT, BTC, ETH and others

In the iPhone and iPad app, you can also subscribe with your Apple ID (App Store). Current prices are on the Pricing page.

Yes. If within 30 days of payment the service does not work through our fault and support could not fix it, we refund you by the same method you paid with. Details are in the refund policy.

Refund policy

Cancel subscription in a few clicks:

Through your personal account:

1. Login to your personal account on the website
2. Go to the "Subscription" section
3. Click "Manage Subscription"
4. Select "Cancel auto-renewal"
5. Confirm cancellation

Through the application:

1. Open the NvoVPN app
2. Go to Settings → Subscription
3. Click "Cancel Subscription"
4. Follow the instructions for your platform

Features by platform:

• App Store (iOS/macOS):Through Apple ID settings
• Google Play (Android):Through Google Play subscriptions
• Direct payment:Through our website/personal account

Important information:

• Cancellation does not mean immediate termination of access
• You retain access until the end of the paid period
• Auto-renewal is disabled, but the current subscription is valid
• After expiration, the subscription will not be renewed automatically
• You can renew your subscription at any time

If you have problems with cancellation, please contact support.

Yes — the longer the plan, the lower the monthly price. Plans are available for 1, 3, 6, 12 and 24 months; AdGuard ad blocking is included from 3 months, and every plan from 1 month allows up to 5 devices.

Current prices are on the Pricing page.

Invite friends and get extra subscription days:

How it works:

1. Get your invitation link or code in your account (the "Invite" section)
2. Your friend registers using your link
3. When your friend first pays for a plan of 1 month or longer, you both get bonus days

Bonuses:

• For your friend: +7 days to the subscription
• For you: +10 days if your friend bought a 1-month plan, and +30 days for a plan of 3 months or longer

Conditions:

• Bonuses are subscription days; there are no cash payouts
• No more than 365 bonus days per year
• Trial plans do not give bonuses
• An invitation from the same network as the inviter's does not count

If a payment does not go through, check the following reasons:

1. Card issues:

• Insufficient funds: Check your balance
• Bank limits: Contact your bank
• Card does not support online payments: Activate the service
• Card has expired: Check the date on the card
• 3D Secure failed: Confirm through your bank

2. Payment provider issues:

• Maintenance: Try again later
• The bank declines the payment: Try another payment method

What to do:

1. Try another card or another payment method
2. Clear the browser cache and cookies or use another browser
3. Contact your bank
4. Write to our support with your order number

Other payment methods:

• Cryptocurrency
• In the NvoVPN app for iPhone and iPad — a subscription through your Apple ID (App Store)

NvoVPN has no gift cards or gift codes. There are two kinds of codes:

• A friend's code from the invitation program — gives bonus days after the first payment (see the answer about the referral program)
• A personal promotion code — comes by email and opens a 3-day trial plan

You can enter a code in the app: Settings → "Enter promo code" (on Windows, macOS and Android) or via the link in the email.

The entire payment history is available in your personal account:

View history:

1. Login to your personal account on the website
2. Go to the "Payments" or "Billing" section
3. You will see a table with all payments

Information in history:

• Date and time of payment
• Amount and currency
• Payment method
• Payment status
• Transaction number
• Subscription period
• Balance balance

Downloading receipts:

1. In the payment table, click on the required payment
2. Click "Download receipt" or "Invoice"
3. The receipt will be downloaded in PDF format
4. For accounting purposes, you can request an invoice

Payment filtering:

• By date (month, quarter, year)
• By status (successful, unsuccessful, pending)
• By payment method
• By amount

Data export:

• CSV format for Excel
• PDF report
• JSON for automatic processing

If the payment is not displayed:

1. Wait 15-30 minutes (processing time)
2. Check your email (you should receive a confirmation)
3. Check that your email is correct when paying
4. Write to support with payment details

Checks are stored for 3 years in accordance with the law.

Double debiting usually occurs for several reasons:

Main reasons:

1. Pre-authorization (hold)

• What is it: The bank reserves the amount, but does not write it off
• What it looks like: Two identical amounts, one with the “hold” status
Solution:The hold will disappear in 3-10 banking days

2. Technical error

• Cause:Failure in the payment system
• Solution: Contact support, we will refund one amount

3. Double click when paying

• Reason: Clicked “Pay” twice
• Solution: We will see two identical transactions and return one

4. Different currencies

• Reason: One amount is in rubles, the other is in dollars/euros
• Solution:Check conversion rates

What to do:

1. Don’t panic - 99% of double charges are a hold
2. Check the status of payments in your personal account
3. Wait 3 banking days
4. If the hold has not disappeared, contact your bank
5. If this is an error on our part, write to support

How to avoid in the future:

• Do not refresh the page during payment
• Do not click the "Pay" button several times
• Use fast payments (Apple Pay/Google Pay)
• Save a screenshot of the payment confirmation

When contacting support, please indicate: date, amount, last 4 digits of the card, email account.

NvoVPN has a minimum data collection policy:

Data we DO NOT collect:

• Browsing history:We don’t know what sites you visit
• Traffic content:We do not see what you are transmitting
• DNS queries:Processed on our secure servers
• Real IP address:After connecting, we don’t see it
• Connection metadata: Time, session duration

Data we collect (minimum required):

• Email:For login and notifications
• Registration date:To manage your subscription
• Payment information:For billing purposes only
• Technical logs:Only errors (stored for 7 days)
• Aggregated statistics:Anonymous, to improve the service

Our storage policy:

Legal protection:

• Registered in a country with strong privacy laws
• We do not obey backdoor laws
• We do not keep logs of user activity
• We protect data even at the request of law enforcement agencies

Full privacy policy: /privacy

VPN and antivirus are different protection technologies:

What VPN protects:

• Data interception:Protects against sniffers on public networks
• ISP Tracking:Hides your Internet activity
• Phishing attacks:Makes your location difficult to track
• DDoS attacks:Hides your real IP address
• MITM attacks:Encrypts traffic between you and the server

What a VPN does NOT protect:

• Viruses and Trojans:Does not scan files for malicious code
• Phishing sites:Does not block access to fraudulent sites
• Malicious scripts:Does not check JavaScript on pages
• Browser vulnerabilities:Does not fix security holes
• Social engineering:Does not protect against deception

Recommended protection:

Comprehensive protection:

1. VPN: NvoVPN for traffic encryption
2. Antivirus:Kaspersky, Bitdefender or Windows Defender
3. Firewall: Built-in or third-party
4. Ad blocker:uBlock Origin
5. Password manager: Bitwarden, 1Password

Use a VPN with an antivirus for maximum protection.

Under the terms of use, torrent traffic is allowed only on special servers. Ask support which servers are suitable for it right now — we will tell you.

Client settings:

1. Do not turn off the Kill Switch in NvoVPN — it is on by default
2. Bind your torrent client to the VPN interface
3. Turn off DHT if you do not need it

What not to do:

• Distribute content in violation of copyright
• Break the laws of your country

Use torrents responsibly and within the law.

VPN is the only reliable protection in public WiFi networks:

Dangers of public WiFi:

• Packet sniffing:Intercepting unencrypted traffic
• Fake hotspots:Fake access points
• MITM attacks:Man in the middle
• Session hijacking:Stealing cookies and sessions
• Data in clear form:Passwords, messages, photos

How VPN protects:

1. Encryption:All data is encrypted before leaving the device
2. Protection against sniffing:Even if intercepted, they will not decrypt
3. Secure DNS:Requests go through our secure servers
4. Hiding activity:The WiFi provider can't see what you're doing
5. Attack Protection:Makes it harder for attacks to attack you

Setting up for public WiFi:

1. Enable "Auto-connect to unsecured networks"
2. Activate Kill Switch
3. Use AmneziaVPN for maximum speed
4. Check for DNS leaks
5. Turn off file sharing

What else needs to be done on public WiFi:

• Use HTTPS everywhere (browser extension)
• Don't log into banking apps without a VPN
• Disable auto-connection to WiFi
• Do not transmit confidential data
• Use mobile internet if possible

Places where VPN is required:

• Airports and train stations
• Cafes and restaurants
• Hotels and hostels
• Shopping centers
• Libraries and universities
• Conferences and events

Enable VPN BEFORE connecting to a public network.

What makes NvoVPN different:

• Protocols: AmneziaWG (obfuscated WireGuard) and VLESS/Reality stealth mode; the app switches the protocol by itself
• Servers: the Netherlands, Germany, France, the USA, Russia, Belarus, Kazakhstan, Kyrgyzstan
• Russian IP: servers in Russia for Russian services from abroad
• No logs: we do not store which sites you visit or what you do online
• Payment: bank card or cryptocurrency
• Up to 5 devices on plans from 1 month, AdGuard ad blocking from 3 months
• 24/7 support: in chat, by email and in Telegram

You can check the service with the free 1-hour trial.

Yes. Sign up and connect — the free 1-hour trial starts automatically on your first connection. Need longer? Take the 3-day plan; it does not auto-renew.

NvoVPN works on most modern devices:

NvoVPN apps:

• Windows: 10 and 11, 64-bit
• macOS: 12 Monterey or later (Intel and Apple Silicon)
• Android: 9 or later
• iPhone and iPad: iOS/iPadOS 15 or later — from the App Store

Manual setup (an AmneziaWG or WireGuard file from your account):

• Linux: Ubuntu, Debian, Fedora, Arch and other distributions — with the standard AmneziaWG tools
• Routers: Keenetic, MikroTik, ASUS, TP-Link, Xiaomi and others with WireGuard/AmneziaWG support
• Smart TV: follow the guide in the "Guides" section of the website
• Game consoles: PlayStation, Xbox — via the router

Protocols: AmneziaWG, and VLESS/Reality when blocked (the apps switch on their own). If your device is not listed, contact support.